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 85+ Remote qualitative HCD interviews


35 Interviews with not-for-profits and community-based organisations  


3500+ Phone-based survey respondents  


7 Reviews of national policies & programmatic response

Research themes 

1. Financial health & livelihoods

We explored the impact of COVID-19 on people’s financial health, including changes in peoples financial behaviors and attitudes since the crisis began; the drivers of income loss and impact on livelihoods; and strategies to cope (e.g. borrowing, new income generation, relocation, cost-cutting, risky behavior like theft, gambling).


2. Awareness & access to support services 

We mapped awareness of and access to health services and information; economic and financial support programmes; schooling and education programmes; needs, capability, behaviours, and preferences of vulnerable people across different types of support services; and trusted people/channels for disseminating information during the crisis.

3. Attitudes & psychological wellbeing

We assessed pervasive attitudes towards different aspects of the pandemic response; the effect of the crisis on mental health; potential drivers of poor mental health such as time poverty, overcrowding, anxiety, community unrest, and gender-based violence.


4. Programmatic/policy gaps & best practices

We identified public, private and third-sector response and corresponding gaps; local or international best practices that could be scaled; and broader macro-economic trends and sector-specific pressures that are likely to shape the crisis in the months ahead.

Diagram: Research process followed by the team. Learn more.

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